Shipping policy

Deliveries are available Tuesday thru Friday 10am-6pm and Saturday 8am-4pm. Since we cannot narrow your delivery time beyond the 2 hour window, the drivers will call you approximately 15-20 minutes before they arrive. All orders must be paid in full prior to delivery; drivers cannot accept payments.

We require more than a 24 hour advance notice from the date of buyer’s scheduled delivery to cancel or reschedule.  If buyer should cancel or reschedule within 24 hours of the delivery date, a $25 fee will be charged.  If buyer should cancel, reschedule, or not be present day of buyer’s scheduled delivery date, the buyer will be charged a full re-delivery fee. 

Our drivers are not licensed to remove furniture, you may contact Brown Elephant at (773) 549-5943 www.howardbrown.org or Chicago Furniture Bank (312) 753-8142 to have your old furniture removed before our drivers arrive. Furniture must be in good condition to be donated. We are not responsible for furniture that does not fit; take-apart service such as Brother’s Service (847) 947-4800 is available on many items.